Shipping Policy
Kivro Store – Shipping & Delivery Policy
At Kivro Store, we strive to deliver every order quickly, safely, and efficiently. By placing an order on our website, you agree to the shipping terms outlined below.
Kivro Store is a brand operated by Bravelytics LLC, a U.S.-registered company specializing in global e-commerce operations.
For customer support, please contact our team using the contact details provided on our website.
1) Order Processing
All orders are processed within 24 hours after payment confirmation.
Processing includes:
• Order verification
• Quality check
• Packaging
• Shipment dispatch
Orders placed on weekends or holidays may be processed on the next business day.
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
2) Delivery Timeframe
We currently ship to the following countries:
• United States
• United Kingdom
• Spain
• Australia
• Canada
• New Zealand
Estimated delivery time is 7 to 10 business days from the shipping date.
Please note that delivery times may vary slightly depending on:
• Local courier operations
• Customs clearance procedures
• Seasonal logistics demand
• Weather or unforeseen carrier delays
Such circumstances are outside our direct control but occur rarely.
3) Free Shipping
We proudly offer free standard shipping on all orders to the countries listed above.
Customers may optionally select priority shipping at checkout for faster processing or handling. Priority services may include an additional fee.
Shipping costs for optional services are clearly displayed during checkout.
4) Tracking Information
Once your order has been dispatched, you will receive an email containing your tracking number.
Tracking updates may take 2–5 business days to appear after the shipping label has been generated.
We recommend monitoring your tracking information regularly.
5) Shipping Carriers
Orders are shipped through trusted international logistics partners.
Final delivery is typically completed by the local postal service or regional courier in the destination country.
6) Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Kivro Store is not responsible for delivery issues caused by:
• Incorrect addresses
• Missing apartment/unit numbers
• Unverified or incomplete delivery information
If a package is returned due to address errors or failure to collect the parcel, we may offer reshipment, which may require an additional shipping fee.
7) Lost, Delayed, or Damaged Packages
If your package appears delayed beyond the expected delivery timeframe, please contact our support team with your order number and tracking information.
If a shipment is confirmed lost by the carrier, we will provide a replacement or another appropriate resolution.
If a package arrives damaged, please contact us within 7 days of delivery and include clear photos of:
• The damaged product
• The packaging
• The shipping label
This helps us resolve the issue as quickly as possible.
8) Split Shipments
In some cases, items within the same order may be shipped separately. This allows us to deliver products faster.
You will receive separate tracking numbers if multiple packages are sent.
9) Shipping Fees
Standard shipping is free of charge.
Optional priority shipping services may carry an additional cost displayed during checkout.
Shipping fees for optional services are non-refundable once the order has shipped.
10) Policy Updates
Kivro Store reserves the right to update this Shipping & Delivery Policy at any time.
Any updates will apply to orders placed after the policy has been published on the website.