Kivro Store – Refund & Returns Policy

At Kivro Store, customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, we are here to help.

Kivro Store is a brand operated by Bravelytics LLC, a company registered in the United States and responsible for all store operations and customer support.

By placing an order on our website, you agree to the terms outlined below.

1) Return Request Deadline

Customers may request a return or refund within 30 days from the delivery date.

Requests submitted after this period may not be eligible unless the product presents a verified manufacturing defect.

2) Product Condition for Returns

To be eligible for a return, the product must meet the following conditions:

• The item must be unused
• The product must be in its original condition
• Original packaging must be included
• All included accessories or promotional items must be returned

Products showing clear signs of misuse, physical damage, or missing components may not qualify for a return.

3) How to Request a Return

To request a return or refund, please contact our support team with the following information:

• Order number
• Full name used in the order
• Email used at checkout
• Product name and quantity
• Reason for the return
• Photos of the product (if damaged or defective)

Once the request is reviewed, our team will provide further instructions for the return process.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

4) Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The wrong item was shipped
• The item arrived damaged
• There is a confirmed manufacturing defect

Original shipping costs (if any optional shipping service was selected) are non-refundable.

5) Non-Eligible Items

Certain items may not be eligible for return, including:

• Personalized or custom-made items
• Products purchased through special promotional bundles (such as Buy 1 Get 2 Free offers) unless all items from the bundle are returned
• Items showing clear signs of use or damage caused by the customer

6) Refund Process

Refunds are issued after the returned item has been received and inspected.

If approved, the refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

7) Delivery Time Disclaimer

Delivery times are outlined in our Shipping Policy, with an estimated delivery window of 7 to 10 business days.

Minor delays caused by carriers, customs procedures, or seasonal demand may occur and are outside our direct control.

8) Manufacturing Warranty

Kivro Store offers a 30-day limited warranty from the date of delivery for manufacturing defects.

This warranty does not cover damage caused by:

• Misuse
• Accidental damage
• Exposure to chemicals or liquids
• Improper handling

9) Fraud Prevention

Orders suspected of fraud, abuse of refund policies, or chargeback misuse may be reported to the relevant payment provider or issuing bank.

10) Policy Updates

Kivro Store reserves the right to update or modify this policy at any time.

Updates apply to all purchases made after the revised policy has been published on the website.